In October, we were contracted to perform an ergonomic assessment at a site of a company that provides legal service. We informed them of the price over the phone, and set an agreed time to go over to do the assessment.
As we got there, the person who was the intended recipient of the assessment was in a meeting, so we were whisked away to do another similar assessment on another person whilst we waited for the main person to finish his meeting. In the end, we completed two full ergonomic assessment sessions and sent the completed report to them, as well as an invoice for two ergonomic assessments. The company wrote back via email saying that we had made a mistake in our invoice, that we were supposed to invoice them for one assessment only, as the other assessment was done “whilst waiting” for the main client.
Which in their opinion, doesn’t count as professional services.
I then clarified with the staff that the quote was given over the phone and that it’s indicated in the website, and their response to me was:
We had already asked you in email if it was fine for you to do another assessment for another colleague while you are here. And there is no mention of additional costs for another assessment.
I thought to myself, this is amazing(ly retarded).
Does that mean if we ever do hire them (heck no) for any legal services, they could do another couple of tasks for us without charge too? Hmm.
It felt and seem that they were capitalizing on a loophole, because it’s true that the amount is not written on the email, but it’s spoken to them on the phone already. Plus, they found our services online – where our prices are available.
I think it’s highly unreasonable to say that “it doesn’t count (to charge) as we had asked you if you could assess another colleague while you’re here.” It’s a professional service, and since I’m there already, of course I’d like to do more. In this case, the client took that we should do more for free.
- It’s like expecting a doctor who just finished a surgery, still appropriately garbed for surgery, asking him to do another surgery for free – since he’s there already.
- Or when the dentist needed to do another filling – it should be free since our mouth is already open and he is already there. I can draw up many more examples.
Don’t be ridiculous.
She feigned ignorance by saying that because we didn’t say that it was billable, hence it wasn’t billable. And pressed for us to “correct our mistake” on the invoice.
We are hard-pressed I felt that I was pushed to a corner with no options – we have completed both assessments and had sent both the reports already, so we don’t have much of a choice but to say okay.
I think this occurrence is a rare one. We have not even one client that did this sort of thing to us. This legal company is the first, and I think it reflects their value and culture within their companies, or at least, that individual who kept insisting for us to “correct our mistake.”
Looking back at the email correspondence, I realize that the email that they sent was very vague, did not seek much clarification (on purpose or not, I do not know), they did not ask the price on the email. Retrospectively, we did have an oral agreement of the price, but the representative of the legal company feigned ignorance of the price that had been mentioned twice (once over the phone, and another when we were there physically).
This seems to suggest that it was in her intention to get two services for the price of one, by implying that it was not communicated to her at all, and that nothing is shown in email.
Table Of Contents
MY CONCLUDING THOUGHTS
I thought about this for a bit, and asked myself if I wanted to pursue this matter – I didn’t want to. The amount is too small for such efforts and potential time wasters. Plus, she was probably more trained to do things like this – she can keep doing stuff like this, but I’d rather move on to focus on more important things.
I didn’t want any distractors or time wasting, so I decided to cut loss and take what I can, though it’s effectively slicing my profits for that project by 50%. I decided that it is okay to move on from shitty clients, and focus on better clients that value our services and time.
Also, I think in the future, when it comes to dealing with legal companies, I’ll get everything down in black and white in email.
Have you had any bad experiences with clients? Share your thoughts in the comment section below.
Solo Build It Versus Self-H…
Can’t stand the manifestation…
Passive Income, Busin…
JOIN ME IN INTUITIVE, LOVING, GENTLE AND GOOD SUCCESS AND SELF MASTERY THAT ACTUALLY MATTER. NO HYPE. NO BULLSHIT.
Hang around here for some time, you’d see that I don’t well with hype or bullshit. I can smell that typically a mile away, and I hate that shit too.
I’ve been working on myself and on NigelChua.com for years, since 2006, and only in late 2019, I started to focus on intuitive and loving leadership, entreprenership and personal development.
Here are some areas that I work on a consistent, ongoing basis.
See the Tools & Resources I use to improve my life, businesses, health, build passive income and more.
The core topics I cover in NigelChua.com is:
- Eternal life and salvation: Jesus Christ is the Way, the Truth & the Life
- Fix your health: get healthier, live longer, run faster, more energy, fuck more
- Passive Income Lifestyle: Become financially secure by building assets that provides multiple streams of passive income that’s more than your living expenses
- Personal Loving Relationships: Attract, build and grow relationships you love
- Philanthropy: giving to the poor and needy
- Philosophy: Conscious, purposeful and positive living
- Productivity: How to become more efficient and productive in important things. Mastering them causes you take less them whilst increasing productivity.
- Insure yourself and your loved ones (Health insurance is important)
- Add-on Adventures: Become rich and wealthy
- Add-on Adventures: Build businesses that add positive value to your society and life
- Success Principles
Take action TODAY: One year from today, you’ll be one year older. What would you have done by then?
I’m the founder and writer here at NigelChua.com; as well as serial entrepreneur, therapy business entrepreneur, digital entrepreneur, investor and also happy husband, father and Christian.
I love good success and freedom and learned early in life on importance of making more and entrepreneurship. Started and sold off a business for 7-figures; built another 7-figure one and growing it further, as well as building/investing into other businesses and investments as well as advisory works.
I help motivate and/or bring clarity to people as to building their lives based on what matters most to them – this could be earning more with entrepreneurship or a side hustle; or scaling back their expenses (or kill their mindless spending and keeping up with the Joneses’); improving communications, relationships, problem-solving and other growth-related matters.
All for one main purpose: to help readers become happier by build their lives according to what matters most to them.
Where To Next?
- If you’re new here, do subscribe to my newsletter – no spam and just my best stuff. Unsubscribe anytime.
- Go to the Start Here it’s created to be my good success and life thesis, so it’s very content heavy (Read: lots of words and links to resources, write ups and videos). It’s constantly updated too with new data and updates as often as I can.
- If you like videos, head to All Videos – all the latest (and all) videos are uploaded there.
- Visit the Blog to read the latest articles and videos. You can see all / my entire list of previous articles here: Archive
- Head over my Resources page to see the curated products and services I use / have used to improve different aspects of my life be it business, relationships, health and more. Note: recommendations in nigelchua.com may be affiliate links, which means I may get paid if you choose to buy through my affiliate link.
- If you’d like to ask me any questions, head to the Questions/Ask Nigel section
- Contact me if you like to thank me for helping you in some way (please, always tell me – it’s such emails that I truly look forward to), interview me, ask me to try a product, or media inquiries.
- If you like my work and want to support me / my cause by giving a tip / donation or choose to buy stuff at my products and tool page – thank you for your support. You keep me going.